LoanMart's Customer Service: What Our Customers Can Expect

 
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LoanMart's Customer Service: What Our Customers Can Expect

When making a decision to borrow money, it is always wise to be familiar with the company that you are working with and know that they genuinely care about you and put the customer first. That is exactly what LoanMart’s customer service is like.

Who We Are

We understand that life can present all kinds of hurdles. In our case, we want to help with the financial ones. We understand your needs for unexpected medical, living or business expenses. You need money as soon as possible and don’t have time to wait on other types of loans. Finding yourself in this kind of tight spot is scary enough. The last thing you need is the wrong lender. At LoanMart we are sensitive to this and this makes us stand out. We believe that you deserve to work with a company that will help lift you up. When someone takes out an auto title loan with us, we are there to lend not only money but a hand.

At LoanMart, we won’t judge you by your past. We are well-aware that not everyone has a perfect credit score. This is why we place more value on your current situation to make our decisions.

We pride ourselves on several things at LoanMart, one of the most important things is being committed to our employees and our customers. Our number one priority is customer service. We believe in being financially responsible and assisting our customers in being financially responsible as well; we want to know our customers have the ability to pay back the requested amount of money before they borrow. We never want a customer to default on a loan because our biggest goal is to make the entire lending and borrowing process as painless as possible.

Help Every Step of the Way

Of course, we believe in excellent customer service throughout the entire loan process and not only when someone is applying for a title loan online. Our customers can expect friendly, knowledgeable staff to help them at any time. When our customers experience this kind of service, we feel sure that they will always return to us any time in the future if they find themselves, once again, in a tough financial situation. Our submission process is easy to complete on your own online, but our representatives are always happy to assist. We are available by phone or online chat 7 days a week with extended hours. Our call center has English and Spanish-speaking representatives to accommodate more customers in speaking the language they are most comfortable.

If our customers have any questions at any time, we encourage them to get in touch. We want to make sure our borrowers understand all the terms of their loans and how we operate as a company. We find it extremely important to make sure our customers are well-informed about the whole process and their own financial situation so they know what is happening each and every step of the way.

Convenience

We want to make the whole process convenient for our borrowers. This is part of the reason we offer title loans online, so customers can get information about and our services anytime from the comfort of their own homes or offices. Our online tools make it quick and easy for customers to talk to us and see if they might qualify for title loans online –it’s completely free to check, with no obligations. Customers with existing loans can log in to our website at any time to organize and check the status of their loans to stay on top of them. We now even have a mobile App! You can download it from your smartphone’s App Store.

Education

We believe in the importance of financial literacy for everyone. We want to educate our customers to make thoughtful decisions about their finances and form good habits of financial planning. This is why we have dedicated a portion of our website to informative resources for a brighter and more financially savvy future. We are a lender, but we also like to consider ourselves a knowledgeable advisor. We really want to help you out of difficult times, so it is only natural that we try to give you more than money, but also trusted advice.

Security

At LoanMart, we want you to know that your privacy is our priority. We take great pride in knowing that you trust us with your confidential information. This drives us to maintain our guard over your personal information. Our online submission forms are safe and secure because your sensitive data is encrypted in our system. We collect your information to carry out and deliver our financial services to you. For more information, view our privacy policy.

Smooth Repayment

Finally, we want to make it easy for you to repay your loan. That’s why we don’t have any pre-payment penalties or balloon payments included in our loan terms. We provide your repayment schedule at the start so you know exactly what your payments are and when they are due. We will try our best to customize it to best fit your lifestyle. If you’re able to pay back the balance on your loans early, we welcome you to do so. We even encourage our customers to do so.

We strive to make sure our car title loans are something that our borrowers can reasonably repay. We aim to get you the most competitive interest rates possible industry-wide. We also support open communication, so if anything happens while a customer is making payments, we want them to let us know. The last thing we want is for your loan to go into default, or worse, lead to repossession. We want to work together to find a solution, so our customers should not hesitate to reach out if they need help making payments.

Community Outreach

LoanMart is proud to give back to our customers by giving back to the local communities in which we work. We are proud sponsors of many organizations. You can view our current list of sponsorships here. We have a long history of these partnerships as well as a history of charitable donations, scholarship offers and volunteer work as a company.

Trusted Since 2002

Don’t just take our word for it. We have helped over 150,000 customers over the years4. Again and again, our customers have taken time to share the positive experience they’ve had with our team. Read about some of their stories in our testimonials page.

At LoanMart, we want to prove our outstanding customer service to you. Call, click or visit us today! We look forward to working with you.

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