Questions or Complaints

For your convenience, we have created the following methods for you to report any complaints to us.

Customer Service: 888-700-2239


Standard Mail:


P.O. Box 8075

Van Nuys, CA 91409

For Utah Residents Only

For customer service issues, please call our customer service telephone number at 888-700-2239.

If the problem cannot be resolved by speaking with one of our customer service agents, and the nature of the complaint is something other than a high rate of interest or lack of funds to pay the loan, then you may call the regulatory agency of the state in which you reside for regulatory relief, if warranted. Utah residents may contact the Utah State Department of Financial Institutions at 801-538-8830.

Residents of other states may contact the regulatory agency of the state in which they reside.

For New Mexico Residents Only

TO REPORT A PROBLEM OR COMPLAINT WITH THIS LENDER, YOU MAY WRITE OR CALL LoanMart’s Compliance Supervisor at, call 800-700-2239 or write to LoanMart Attention Compliance Department at P.O. 8075 Van Nuys, CA 91409.

“This lender is licensed and regulated by the New Mexico Regulation and Licensing Department, Financial Institutions Division, P.O. Box 25101, 2550 Cerrillos Road, Santa Fe, New Mexico 87504.

To report any unresolved problems or complaints, contact the division by telephone at (505) 476-4885 or visit the website