At LoanMart, we strive to earn the trust of all customers we service. For that reason, we believe transparency is of the utmost importance. Every customer deserves to be informed about every aspect of their loan, so they can make smart financial choices and manage their loan responsibly.
We have always been passionate about providing responsible title loan services to borrowers who need emergency funding, and LoanMart is committed to much more than merely assisting with access to cash at competitive rates with a convenient process.1
Here at LoanMart, we do what we do because we care for our customers and the communities we serve. Whether you look for fast funding in a large state like California, Florida or Texas, or if you apply from a small state like Delaware or Montana, you can expect the same transparent, considerate and compassionate service from us.
About LoanMart
LoanMart aims to be a standout lender, marketer and servicer in the title loan industry. We aim to be more trustworthy, transparent, and easy to work with than other subprime loan options. We want to set a high standard for other companies in our industry, so that the industry continues to improve.
LoanMart has been a trusted resource for many customers in over 20 states over more than two decades. Our safe and ethical business practices have achieved an outstanding reputation in the industry.
LoanMart prioritizes compliance in accordance with applicable state and federal laws and regulations, and takes great pride in protecting customer data and privacy. We work hard to always keep our mission at the forefront of our business practices.
Our Mission
LoanMart has a three-part mission born out of our desire to offer an unparalleled customer experience while being responsible and dependable for all customers we service.
- Unparalleled Customer Service
LoanMart is devoted to seeing the needs of our customers. We understand how difficult it can be to be in the middle of financial stress, and we try to lessen it in any way we can rather than add to it. LoanMart strives to set an example in the lending industry as a company that cares about the borrowers it services! We want to see you succeed financially, and we are committed to doing everything we can to help you get you there. - Education & Transparency
At LoanMart, we believe that a well-informed decision is a good one, even if that might mean you choose to walk away from a loan approval.1 This is why we make it a priority to provide our customers with transparent title loan contracts, educational resources that explain title lending in great detail, and access to knowledgeable loan officers and customer service representatives. We hope that arming you with this information will set you up for financial success and making the best possible decision for your circumstances. - Vigilant Security
LoanMart is vigilant about protecting your personal information. Whether it’s bank account information, application data or loan documents, we use bank-level security to ensure that your private information is kept secure. In addition to complying with privacy and data protection laws and industry standards, we also perform routine security checks and audits so you can rest easy knowing your personal data is safe with us.
LoanMart is committed to sticking to our mission and values just like we have since the moment we first opened our doors decades ago.
Our Story
From the get-go, LoanMart has aimed to change the title loan industry for the better. We run our company different from others in the industry, which is one of the reasons we came to be one of the leading auto title loan servicers on the West Coast.
Having been in the business since 2002, LoanMart has helped hundreds of thousands of people from all different kinds of financial backgrounds. We have always strived to be as inclusive as possible in our servicing practices. Here at LoanMart, we make it a point to be as flexible and accessible as possible to make our products work for various budgets and financial needs.
Everyone sometimes needs a little bit of financial help, and everyone deserves a chance to improve their situation. We always stand by that!
Our Priorities
LoanMart strongly believes that our success is rooted in our commitment and dedication to the people we work with! Our values and priorities in running our business have stayed the same since we first opened our doors.
- We are committed to being a financially responsible organization that provides adequate support so that our customers will be successful in their financial endeavors.
- We are committed to operating with safe and ethical business practices to live up to our reputation as one of the most reliable title loan servicers nationwide, and look out for our clients’ needs.
- We are committed to giving back to our communities and remaining a positive influence in the industry.
- We are committed to being transparent, fair and compassionate in our servicing practices and always doing our utmost to be flexible for our customers’ needs.
How We Keep Your Personal Information Safe
LoanMart goes to great lengths to keep your personal information safe. Since you are giving us sensitive and private information, you need to be able to trust that we keep your information secure and that no one will have access to it who shouldn’t.
LoanMart follows all applicable laws and compliance standards that require protecting your personal information. In addition to that, we use several layers of security measures to prevent any unauthorized access to customer information.
Our Security Practices
- We ensure that our client’s information is not stored in our web server computers. This allows you to be comfortable knowing that when you submit your application and other online forms, there will be no traces left behind on the web servers once we have received data.
- We utilize Secure Sockets Layer (SSL) encryption to transmit your personal information. If you visit our website, you will see the little padlock icon in the search bar by our web address. This icon indicates that the site you are on is secure. With this encryption, non-affiliated parties will be unable to access any of your information while you are sending it or any time after that.
- We have a clean desk policy which includes that sensitive information must only be printed if absolutely necessary, and must be stored safely and shredded when no longer needed.
- We are fully compliant with federal and state laws requiring privacy protection and security. We try to go the extra mile to keep your personal information secure, so you can be sure that we abide by all the laws regarding the protection of customer information dictated by the government.
If you would like to read more on LoanMart’s practices and precautions regarding our clients’ privacy, you can learn more about our official privacy policy here!
What Laws Is LoanMart in Compliance With?
There is an abundance of applicable state and federal laws in place to protect auto title loan borrowers. LoanMart continually monitors them for changes and keeps in compliance with all laws that apply to its business as a title loan lender, marketer and servicer as applicable. Being compliant with the laws that protect your rights is of vital importance to us.
Here are some of the most important laws that LoanMart complies with:
TILA
The Truth in Lending Act was created to ensure that credit terms are disclosed to borrowers – including car title loan borrowers – in an easy-to-understand way. The act’s regulating power is the basis for consumer disclosures for lending products that are both open-end and closed-end. This ensures that credit products are adequately characterized, and the details like the interest rate, Annual Percentage Rate (APR), loan amount and payment details are disclosed. The act itself increases transparency and allows borrowers to compare loan offers and terms.
GLBA
The Gramm-Leach-Bliley Act dictates how financial institutions must inform consumers about how they collect, use and share customer information, and provide opt-out procedures. The GBLA also requires a company to have consistent updates to privacy notices and regulates other practices relating to the security of sensitive private information.
FCRA
The Fair Credit Reporting Act sets up requirements for credit reporting agencies and financial services companies that access credit reports or report to the credit bureaus. It ensures that consumer information on a credit report can only be accessed with a valid, permissible reason, and that information that is provided to the credit bureaus is accurate.
EOCA
The Equal Credit Opportunity Act ensures that discrimination is prohibited based on race, color, religion, national origin, sex, marital status, age, or receipt of public assistance for inquiries relating to loan eligibility. This act makes it so that loan approval or denial cannot be made on a discriminatory basis.
UDAAP
UDAAP, which stands for Unfair, Deceptive, & Abusive Acts or Practices, has been enacted to prevent any act or practice by a financial institution considered unfair, deceptive, or abusive. This act protects consumers from harmful lending practices for their safety and financial wellbeing.
EFTA
The Electronic Fund Transfer Act requires disclosures regarding recurring electronic transfers of funds. including for example via ACH (Automated Clearing House) or debit cards. This act establishes the rights and responsibilities of financial services companies and consumers for electronic fund transactions, including items like authorizations for transfers, disclosures, and dispute resolution procedures.
Our Values in Action
Just like our passion for improving the title loan industry for the better, LoanMart also has a passion for making a difference in the community by setting an excellent example in our environment.
We work hard to do our part through community volunteering, increasing diversity and inclusion, sponsorships and scholarships, as well as free financial education. Learn more about how we further our corporate values through action below:
Sponsorships and Scholarships
LoanMart has always been a company proud to give back to the community we serve, and LoanMart has accomplished this through scholarships and sponsorships.
LoanMart has awarded three scholarships to students from local high schools in the San Bernardino area of Los Angeles to help cover their higher education costs. This extraordinary scholarship has now reached its tenth consecutive year, providing over $26,000 in academic funding to deserving students.
From 2013-2022, we partnered with a local minor league baseball team, the Rancho Cucamonga Quakes. Since that time, LoanMart and the Quakes have donated over $50,000 to support the local community of Rancho Cucamonga!
Financial Education
It is of the utmost importance that consumers are fully informed before making any significant financial decisions, including decisions about obtaining a loan. For this to be possible, financial education leading to financial literacy is necessary, and LoanMart strives to make this possible for the customers it services and the community at large.
LoanMart offers free educational articles and videos on our website to help consumers learn all that they need to know about subjects like taxes, budgeting, insurance, saving, retirement, credit scores, financial laws, and title lending.
Diversity and Inclusion
LoanMart is devoted to diversity and inclusion both within our corporate culture and in the communities which we serve. We seek to increase financial literacy in just one demographic of people. That’s why LoanMart has its own Spanish-language website so that Spanish speaking consumers can have access to some of the same financial education.
Contact Us Directly
If, after reading up on all the information we’ve provided, you still have some questions you would like answered, please do not hesitate to reach out to us directly to learn more! We are always happy to answer any questions you might have about our company, compliance standards, or how we keep your information safe.
You can reach us by phone or by email to talk to a helpful and friendly customer service representative. Besides the below contact methods, both prospective and existing customers are welcome to call the original phone number form the LoanMart jingle, at 1-800-LOANMART, which is 1-800-562-6627!
Phone: 855-422-7412
Email: customersupport@800loanmart.com
Business Hours:
Monday-Friday: 7AM – 6PM PST
Saturday: 7AM – 4PM PST
Sunday: Closed
Mailing Address:
Wheels Financial Group, LLC dba LoanMart
P.O. Box 8075 Van Nuys, CA 91409
